Multivariate hybrid pathways for creating exceptional customer experiences

Multivariate hybrid pathways for creating exceptional customer experiences

Bibliographic Details
Main Author: Ashish, Thomas
Format: text
Language:eng
Published: Emerald 2017
Subjects:
Customer experience,Customer loyalty,Electronic support pathways,Hybrid services,Multivariate customer experience pathways,Service touchpoints
id 10.1108-BPMJ-02-2017-0027
recordtype eprints
spelling 10.1108-BPMJ-02-2017-00272017-07-03 Multivariate hybrid pathways for creating exceptional customer experiences Ashish, Thomas Ashish, Thomas Customer experience,Customer loyalty,Electronic support pathways,Hybrid services,Multivariate customer experience pathways,Service touchpoints Emerald 2017-07-03 text text/HTML 10.1108/BPMJ-02-2017-0027 https://www.emeraldinsight.com/doi/10.1108/BPMJ-02-2017-0027 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Business+Process+Management+Journal&rft.volume=23&rft.issue=4&rft.spage=822&rft.epage=829&rft.issn=1463-7154&rft.id=info%3Adoi%2F10.1108%2FBPMJ-02-2017-0027 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Customer experience,Customer loyalty,Electronic support pathways,Hybrid services,Multivariate customer experience pathways,Service touchpoints
spellingShingle Customer experience,Customer loyalty,Electronic support pathways,Hybrid services,Multivariate customer experience pathways,Service touchpoints
Ashish, Thomas
Multivariate hybrid pathways for creating exceptional customer experiences
description
author2 Ashish, Thomas
author_facet Ashish, Thomas
Ashish, Thomas
format text
author Ashish, Thomas
author_sort Ashish, Thomas
title Multivariate hybrid pathways for creating exceptional customer experiences
title_short Multivariate hybrid pathways for creating exceptional customer experiences
title_full Multivariate hybrid pathways for creating exceptional customer experiences
title_fullStr Multivariate hybrid pathways for creating exceptional customer experiences
title_full_unstemmed Multivariate hybrid pathways for creating exceptional customer experiences
title_sort multivariate hybrid pathways for creating exceptional customer experiences
publisher Emerald
publishDate 2017
first_indexed 2018-10-11T23:18:40Z
last_indexed 2018-10-11T23:18:40Z
_version_ 1614072953670991872

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