Assessing service management effectiveness in a health resort: implications of technical and functional quality

Bibliographic Details
Main Authors:	Ronald James, Ferguson, Michèle, Paulin, Charles, Pigeassou, Romain, Gauduchon
Format:	text
Language:	eng
Published:	Emerald 1999
Subjects:	Consumer behaviour,Customer loyalty,Customer satisfaction,Employees,Service quality

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