TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness

TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness

Bibliographic Details
Main Authors:	Mahmoud M., Yasin, Jafar, Alavi, Murat, Kunt, Thomas W., Zimmerer
Format:	text
Language:	eng
Published:	Emerald 2004
Subjects:	Service industries,Total quality management,Organizational effectiveness

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