Author Search Results

1

Determining customer‐oriented technical importance ratings: an evaluative study

Determining customer‐oriented technical importance ratings: an evaluative study

by Yong‐Pil, Kim, Cheol‐Hwoan, Yoon, Deok‐Kyun, Yun
Published 2005

Other Authors: “...Yong‐Pil, Kim...”

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2

Integrating current and competitive service‐quality level analyses for service‐quality improvement programs

Integrating current and competitive service‐quality level analyses for service‐quality improvement programs

by Yong‐pil, Kim, Seok‐hoon, Lee, Deok‐gyun, Yun
Published 2004

Other Authors: “...Yong‐pil, Kim...”

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3

Exploration and Development of SERVQUAL

Exploration and Development of SERVQUAL

by Yong‐Pil, Kim, Kye‐Wan, Kim, Deok‐Gyun, Yun
Published 2003

Other Authors: “...Yong‐Pil, Kim...”

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