The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior

The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior

Bibliographic Details
Main Authors: Yan, Lu, Yoo‐Kyoung, Seock
Format: text
Language:eng
Published: Emerald 2008
Subjects:
Consumers,Grey marketing,Customer services quality,Customer satisfaction,Customer loyalty,Consumer behaviour
id 10.1108-09590550810911674
recordtype eprints
spelling 10.1108-095905508109116742008-10-10 The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior Yan, Lu Yan, Lu Yoo‐Kyoung, Seock Yoo‐Kyoung, Seock Consumers,Grey marketing,Customer services quality,Customer satisfaction,Customer loyalty,Consumer behaviour Emerald 2008-10-10 text text/HTML 10.1108/09590550810911674 https://www.emeraldinsight.com/doi/10.1108/09590550810911674 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=International+Journal+of+Retail+%26+Distribution+Management&rft.volume=36&rft.issue=11&rft.spage=901&rft.epage=918&rft.issn=0959-0552&rft.id=info%3Adoi%2F10.1108%2F09590550810911674 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Consumers,Grey marketing,Customer services quality,Customer satisfaction,Customer loyalty,Consumer behaviour
spellingShingle Consumers,Grey marketing,Customer services quality,Customer satisfaction,Customer loyalty,Consumer behaviour
Yan, Lu
Yoo‐Kyoung, Seock
The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
description
author2 Yan, Lu
author_facet Yan, Lu
Yan, Lu
Yoo‐Kyoung, Seock
format text
author Yan, Lu
Yoo‐Kyoung, Seock
author_sort Yan, Lu
title The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
title_short The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
title_full The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
title_fullStr The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
title_full_unstemmed The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
title_sort influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
publisher Emerald
publishDate 2008
first_indexed 2018-10-11T11:59:21Z
last_indexed 2018-10-11T11:59:21Z
_version_ 1614030214650658816

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