External equity, loyalty program membership, and service recovery

External equity, loyalty program membership, and service recovery

Bibliographic Details
Main Authors: Olivier, Morrisson, John W., Huppertz
Format: text
Language:eng
Published: Emerald 2010
Subjects:
Consumer behaviour,Customer service management,Customer loyalty,Customer satisfaction
id 10.1108-08876041011040640
recordtype eprints
spelling 10.1108-088760410110406402010-05-25 External equity, loyalty program membership, and service recovery Olivier, Morrisson Olivier, Morrisson John W., Huppertz John W., Huppertz Consumer behaviour,Customer service management,Customer loyalty,Customer satisfaction Emerald 2010-05-25 text text/HTML 10.1108/08876041011040640 https://www.emeraldinsight.com/doi/10.1108/08876041011040640 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Services+Marketing&rft.volume=24&rft.issue=3&rft.spage=244&rft.epage=254&rft.issn=0887-6045&rft.id=info%3Adoi%2F10.1108%2F08876041011040640 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Consumer behaviour,Customer service management,Customer loyalty,Customer satisfaction
spellingShingle Consumer behaviour,Customer service management,Customer loyalty,Customer satisfaction
Olivier, Morrisson
John W., Huppertz
External equity, loyalty program membership, and service recovery
description
author2 Olivier, Morrisson
author_facet Olivier, Morrisson
Olivier, Morrisson
John W., Huppertz
format text
author Olivier, Morrisson
John W., Huppertz
author_sort Olivier, Morrisson
title External equity, loyalty program membership, and service recovery
title_short External equity, loyalty program membership, and service recovery
title_full External equity, loyalty program membership, and service recovery
title_fullStr External equity, loyalty program membership, and service recovery
title_full_unstemmed External equity, loyalty program membership, and service recovery
title_sort external equity, loyalty program membership, and service recovery
publisher Emerald
publishDate 2010
first_indexed 2018-10-11T09:30:29Z
last_indexed 2018-10-11T09:30:29Z
_version_ 1614020848904044544

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