The service recovery paradox: justifiable theory or smoldering myth?

The service recovery paradox: justifiable theory or smoldering myth?

Bibliographic Details
Main Authors:	Vincent P., Magnini, John B., Ford, Edward P., Markowski, Earl D., Honeycutt
Format:	text
Language:	eng
Published:	Emerald 2007
Subjects:	Service failures,Customer services quality,Customer service management

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