Servicescape and loyalty intentions: an empirical investigation

Servicescape and loyalty intentions: an empirical investigation

Bibliographic Details
Main Authors:	Lloyd C., Harris, Chris, Ezeh
Format:	text
Language:	eng
Published:	Emerald 2008
Subjects:	Services marketing,Marketing environment,Customer loyalty,Psychology,Restaurants

Similar Items

Consumer loyalty in the restaurant industry
by: Mona A., Clark, et al.
Published: (1999)

The effects of luxury restaurant environments on diners’ emotions and loyalty
by: Annie, Chen, et al.
Published: (2015)

Relationship selling and customer loyalty: an empirical investigation
by: Brian D., Foster, et al.
Published: (2000)

Consumer loyalty in the restaurant industry ‐ a preliminary exploration of the issues
by: Mona A., Clark, et al.
Published: (1998)

Loyalty trends 2006: three evolutionary trends to transform your loyalty strategy
by: Rick, Ferguson, et al.
Published: (2006)

Service loyalty: accounting for social capital
by: Tim, Jones, et al.
Published: (2012)

Do Chinese cultural values affect customer satisfaction/loyalty?
by: Rui, Jin Hoare, et al.
Published: (2008)

The Customer Loyalty Pyramid
Published: (1999)

Beyond loyalty: customer satisfaction, loyalty, and fortitude
by: Martin, Fraering, et al.
Published: (2013)

Service providers and customers: social exchange theory and service loyalty
by: Jeremy J., Sierra, et al.
Published: (2005)

Does intention translate into action? Investigating the impact of loyalty intention on future usage
by: Swagato, Chatterjee, et al.
Published: (2018)

Customer loyalty strategies
by: Dennis L., Duffy
Published: (1998)

Effects of e‐service quality on loyalty intention: an empirical study in online auction
by: Chia‐Hui, Yen, et al.
Published: (2008)

Online behavioural intentions: an empirical investigation of antecedents and moderators
by: Mark M.H., Goode, et al.
Published: (2007)

Customer loyalty: an empirical study
by: Rosalind, McMullan, et al.
Published: (2008)

The conceptual domain of service loyalty: how many dimensions?
by: Tim, Jones, et al.
Published: (2007)

The antecedents of consumer satisfaction and loyalty in fast food industry
by: Reza, Etemad‐Sajadi, et al.
Published: (2013)

Are pub discount cards loyalty cards?
by: Rachel, Hobbs, et al.
Published: (2008)

Can loyalty schemes really build loyalty?
by: Lisa, O’Malley
Published: (1998)

Consumer research in the restaurant environment. Part 3: analysis, findings and conclusions
by: Jakia, Kivela, et al.
Published: (2000)

Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction
by: Josée, Bloemer, et al.
Published: (1998)

Taxonomy of service‐based loyalty program members
by: John D., Hansen, et al.
Published: (2010)

Gain the most from your marketing spend on loyalty
by: Melodena, Stephens Balakrishnan
Published: (2011)

Customer satisfaction and loyalty in a digital environment: an empirical test
by: Jean, Donio', et al.
Published: (2006)

Effect of restaurant reward programs on customers’ loyalty: evidence from Iran
by: Kambiz, Heidarzadeh Hanzaee, et al.
Published: (2017)

Winning new customers using loyalty‐based segmentation
by: Rob, Markey, et al.
Published: (2007)

Tracking service failures and employee recovery efforts
by: K. Douglas, Hoffman, et al.
Published: (1995)

Limited influence of loyalty program membership on relational outcomes
by: Russell, Lacey
Published: (2009)

Loyalty marketing: boring or booming?
Published: (2006)

Building loyalty at Things Remembered
by: Terry, Mulhern, et al.
Published: (2004)

Revisiting the importance of casual dining experience quality: an empirical study
by: Ananda Sabil, Hussein
Published: (2018)

Customer loyalty and customer loyalty programs
by: Mark D., Uncles, et al.
Published: (2003)

Transaction‐specific satisfaction and overall satisfaction: an empirical analysis
by: Michael A., Jones, et al.
Published: (2000)

Relative attitudes and commitment in customer loyalty models
by: Andreas H., Zins
Published: (2001)

Capturing consumer heterogeneity in loyalty evolution patterns
by: Kanghyun, Yoon, et al.
Published: (2011)

Shopping for loyalty: an executive's wish list
by: Bruce, Kerr
Published: (2009)

Loyalty trends for the twenty‐first century
by: Michael T., Capizzi, et al.
Published: (2005)

Service failure and loyalty: an exploratory empirical study of airline customers
by: David, Bejou, et al.
Published: (1998)

Back to the future: progress and trends in hotel loyalty marketing
by: Sarah, Tanford, et al.
Published: (2016)

The COLLOQUY loyalty marketing census: sizing up the US loyalty marketing industry
by: Rick, Ferguson, et al.
Published: (2007)