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Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises
Bibliographic Details
Main Authors:
Winston G., Lewis
,
Kit, Fai Pun
,
Terrence R.M., Lalla
Format:
text
Language:
eng
Published:
Emerald
2006
Subjects:
ISO 9000 series,Total quality management,Small to medium‐sized enterprises,Analytical hierarchy process
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