Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises

by Winston G., Lewis, Kit, Fai Pun, Terrence R.M., Lalla
Published 2006

Measuring Top Management Commitment in SMEs: A Self‐Assessment Scale

by Winston G., Lewis, Kit F., Pun, Terrence R.M., Lalla
Published 2007