Skip to content
VuFind
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
Measuring internal service qua...
Holdings
Cite this
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
Measuring internal service quality: comparing the gap‐based and perceptions‐only approaches
Bibliographic Details
Main Authors:
Alistair, Brandon‐Jones
,
Rhian, Silvestro
Format:
text
Language:
eng
Published:
Emerald
2010
Subjects:
Customer services quality,Service quality assurance,Quality assessment,SERVQUAL,Procurement
Holdings
Description
Similar Items
Staff View
Similar Items
An empirical assessment of comparative approaches to service quality measurement
by: Avinandan, Mukherjee, et al.
Published: (2005)
The hierarchical structure of service quality: integration of technical and functional quality
by: Gi‐Du, Kang
Published: (2006)
Singapore stock broking service quality: fifteen percent gap
by: Lee, Yik‐Chee, et al.
Published: (2010)
Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius
by: Thanika, Devi Juwaheer
Published: (2004)
Service quality dimensions: an examination of Grönroos’s service quality model
by: Gi‐Du, Kang, et al.
Published: (2004)
×
Loading...