The effects of service failures and recovery on customer loyalty in e‐services
| Main Authors: | , |
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| Format: | text |
| Language: | eng |
| Published: |
Emerald
2009
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| Subjects: |
| id |
10.1108-01443570910977715 |
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| recordtype |
eprints |
| spelling |
10.1108-014435709109777152009-07-17 The effects of service failures and recovery on customer loyalty in e‐services Rui, Sousa Rui, Sousa Christopher A., Voss Christopher A., Voss Electronic commerce,Customer services quality,Service failures,Customer loyalty,Banking,Portugal Emerald 2009-07-17 text text/HTML 10.1108/01443570910977715 https://www.emeraldinsight.com/doi/10.1108/01443570910977715 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=International+Journal+of+Operations+%26+Production+Management&rft.volume=29&rft.issue=8&rft.spage=834&rft.epage=864&rft.issn=0144-3577&rft.id=info%3Adoi%2F10.1108%2F01443570910977715 eng Emerald All rights reserved. |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Emerald |
| building |
Emerald Repository |
| collection |
Online Access |
| language |
eng |
| topic |
Electronic commerce,Customer services quality,Service failures,Customer loyalty,Banking,Portugal |
| spellingShingle |
Electronic commerce,Customer services quality,Service failures,Customer loyalty,Banking,Portugal Rui, Sousa Christopher A., Voss The effects of service failures and recovery on customer loyalty in e‐services |
| description |
|
| author2 |
Rui, Sousa |
| author_facet |
Rui, Sousa Rui, Sousa Christopher A., Voss |
| format |
text |
| author |
Rui, Sousa Christopher A., Voss |
| author_sort |
Rui, Sousa |
| title |
The effects of service failures and recovery on customer loyalty in e‐services |
| title_short |
The effects of service failures and recovery on customer loyalty in e‐services |
| title_full |
The effects of service failures and recovery on customer loyalty in e‐services |
| title_fullStr |
The effects of service failures and recovery on customer loyalty in e‐services |
| title_full_unstemmed |
The effects of service failures and recovery on customer loyalty in e‐services |
| title_sort |
effects of service failures and recovery on customer loyalty in e‐services |
| publisher |
Emerald |
| publishDate |
2009 |
| first_indexed |
2018-10-11T04:21:46Z |
| last_indexed |
2018-10-11T04:21:46Z |
| _version_ |
1614001425957781504 |