Rethinking paradigms of service

by Christopher A., Voss
Published 2003

Implementing Manufacturing Technology: A Manufacturing Strategy Approach

by Christopher A., Voss
Published 1986

Operational implications of manufacturing outsourcing for subcontractor plants

by Rui, Sousa, Christopher A., Voss
Published 2007

The effects of service failures and recovery on customer loyalty in e‐services

by Rui, Sousa, Christopher A., Voss
Published 2009

Benchmarking and operational performance: some empirical results

by Christopher A., Voss, Pär, Åhlström, Kate, Blackmon
Published 1997

Implementing Integrating Technologies: Developing Managerial Integration for CAD/CAM

by David, Twigg, Christopher A., Voss, Graham M., Winch
Published 1992