Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises

by Winston G., Lewis, Kit, Fai Pun, Terrence R.M., Lalla
Published 2006

An AHP‐based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago

by W.G., Lewis, K.F., Pun, T.R.M., Lalla
Published 2005

Exploring soft versus hard factors for TQM implementation in small and medium‐sized enterprises

by W.G., Lewis, K.F., Pun, T.R.M., Lalla
Published 2006

Measuring Top Management Commitment in SMEs: A Self‐Assessment Scale

by Winston G., Lewis, Kit F., Pun, Terrence R.M., Lalla
Published 2007

An Empirical Analysis of ISO 9004:2000 Maturity in ISO 9001 Certified SMEs

by W.G., Lewis, K.F., Pun, T.R.M., Lalla
Published 2005

A Generative Research Methodology for Implementing TQM in Small and Medium‐sized Manufacturing Enterprises

by W.G., Lewis, K.F., Pun, T.R.M., Lalla
Published 2004