Just‐in‐time labour supply in the hotel sector

by Pei‐Chun, Lai, Tom, Baum
Published 2005

Approaches to quality management in the UK: survey evidence and implications

by Ebrahim, Soltani, Pei‐Chun, Lai
Published 2007

Asset specificity in make or buy decisions for service operations

by Tomás F., Espino‐Rodríguez, Pei‐Chun, Lai, Tom, Baum
Published 2008

The compatibility of performance appraisal systems with TQM principles – evidence from current practice

by Ebrahim, Soltani, Robert, van der Meer, Terry M., Williams, Pei‐chun, Lai
Published 2006