The link between organizational learning culture and customer satisfaction

by Angelos, Pantouvakis, Nancy, Bouranta
Published 2013

The interrelationship between service features, job satisfaction and customer satisfaction

by Angelos, Pantouvakis, Nancy, Bouranta
Published 2013

Quality and price – impact on patient satisfaction

by Angelos, Pantouvakis, Nancy, Bouranta
Published 2014

A comparative analysis of competitive priorities and business performance between manufacturing and service firms

by Nancy, Bouranta, Evangelos, Psomas
Published 2017

The relationship between internal and external service quality

by Nancy, Bouranta, Leonidas, Chitiris, John, Paravantis
Published 2009

Assessing Lean adoption in food SMEs: Evidence from Greece

by Evangelos, Psomas, Jiju, Antony, Nancy, Bouranta
Published 2018

Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector

by Eleni, Koutsothanassi, Nancy, Bouranta, Evangelos, Psomas
Published 2017

Measuring police officer and citizen satisfaction: comparative analysis

by Nancy, Bouranta, Yannis, Siskos, Nikos, Tsotsolas
Published 2015

Identifying the critical determinants of TQM and their impact on company performance

by Nancy, Bouranta, Evangelos L., Psomas, Angelos, Pantouvakis
Published 2017

Effects of total quality management in local authorities

by Evangelos, Psomas, Fotis, Vouzas, Nancy, Bouranta, Mary, Tasiou
Published 2017

On the relationship between emotional intelligence and entrepreneurial attitudes and intentions

by Leonidas A., Zampetakis, Konstantinos, Kafetsios, Nancy, Bouranta, Todd, Dewett, Vassilis S., Moustakis
Published 2009