Hubungan di antara kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan Perbadanan Perpustakaan Awam Terengganu

Bibliographic Details
Main Author:	Kamarulzaman Mahmood (Author)
Corporate Author:	Universiti Sultan Zainal Abidin Faculty of Business and Management
Format:	Book
Language:	Malay
Subjects:	Universiti Sultan Zainal Abidin > Dissertations Universiti Sultan Zainal Abidin > Faculty of Business and Management > Dissertations Benchmarking (Management) Consumer satisfaction > Malaysia > Terengganu Total quality management

Description
Physical Description:	xiv, 149 leaves some colour illustrations 30 cm

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