The New Gold Standard [ 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

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The New Gold Standard [ 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Bibliographic Details
Main Authors:	Michelli, Joseph A. , 1960- (Author), Voerman, Ed (Author)
Format:	Book
Language:	English
Published:	New York : McGraw Hill , 2008
Subjects:	Corporate culture International business enterprises > Management Leadership Organizational culture Total quality management
Online Access:	McGraw Hill

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