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00000cam a2200000 7i4500 |
| 001 |
0000087357 |
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20180806093000.0 |
| 008 |
141110s2008 nyu eng |
| 020 |
|
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|a 0071548335
|
| 020 |
|
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|a 0071641637 (e-book)
|
| 020 |
|
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|a 9780071641630 (e-book)
|
| 050 |
0 |
0 |
|a HD57.7
|b .M53 2008
|
| 090 |
0 |
0 |
|a HD57.7
|b .M53 2008
|
| 100 |
1 |
|
|a Michelli, Joseph A. ,
|d 1960- ,
|e author
|
| 245 |
1 |
4 |
|a The New Gold Standard [
|h electronic resource] :
|b 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
|c Joseph A. Michelli
|
| 260 |
|
|
|a New York :
|b McGraw Hill ,
|c 2008
|
| 300 |
|
|
|a 1 online resource :
|b ill.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 505 |
0 |
|
|a 1. The Ritz-Carlton experience -- 2. Set the foundation : communicating core identity and culture -- 3. Be relevant -- 4. Select-don't hire -- 5. It's a matter of trust -- 6. Build a business focused on others --7. Support frontline empathy -- 8. Wow : the ultimate guest experience -- 9. Turn wow into action -- 10. Aspire, achieve, teach -- 11. Sustainability and stewardship-Conclusion: a lasting impression.
|
| 650 |
|
0 |
|a Corporate culture
|
| 650 |
|
0 |
|a International business enterprises
|x Management
|
| 650 |
|
0 |
|a Leadership
|
| 650 |
|
0 |
|a Organizational culture
|
| 650 |
|
0 |
|a Total quality management
|
| 700 |
1 |
|
|a Voerman, Ed ,
|e author
|
| 856 |
4 |
0 |
|3 McGraw Hill
|u http://mhebooklibrary.com/doi/book/10.1036/9780071641630
|
| 999 |
|
|
|a 1000163334
|b Electronic Book
|c Electronic Resource
|e Gong Badak Campus
|