The New Gold Standard [ 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw Hill ,
2008
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| Subjects: | |
| Online Access: | McGraw Hill |
| Physical Description: | 1 online resource : ill. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0071548335 0071641637 (e-book) 9780071641630 (e-book) |