APA (7th ed.) Citation

Michelli, J. A., & Voerman, E. (2008). The New Gold Standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company. McGraw Hill.

Chicago Style (17th ed.) Citation

Michelli, Joseph A., and Ed Voerman. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. New York: McGraw Hill, 2008.

MLA (9th ed.) Citation

Michelli, Joseph A., and Ed Voerman. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. McGraw Hill, 2008.