Harvard business review on increasing customer loyalty

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Harvard business review on increasing customer loyalty

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether th...

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Bibliographic Details
Corporate Author:	Harvard Business Review Press
Format:	Conference Proceeding Book
Language:	English
Published:	Boston, Massachusetts : Harvard Business Review Press , c2011
Series:	Harvard business review paperback series
Subjects:	Customer loyalty Customer relations

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