Harvard business review on increasing customer loyalty
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether th...
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| Format: | Conference Proceeding Book |
| Language: | English |
| Published: |
Boston, Massachusetts :
Harvard Business Review Press ,
c2011
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| Series: | Harvard business review paperback series
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| Subjects: |
Badak General Collection
| Call Number: |
HF5415 525 H378 2011 |
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| Accession | Item Category | Format | Status | Notes |
|---|
| 1000141988 | OPEN SHELF (30 DAYS) | Book | Available |