101 activities for delivering knock your socks off service [electronic resource]

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101 activities for delivering knock your socks off service [electronic resource]

Bibliographic Details
Main Authors:	Thomas, Ann 1951- (Author), Applegate, Jill (Author)
Corporate Author:	Performance Research Associates
Format:	Book
Language:	English
Published:	New York American Management Association c2009
Subjects:	Customer relations > Management Customer services
Online Access:	NetLibrary

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