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00000cam a2200000 7i4500 |
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20110301093000.0 |
| 008 |
110216s2009 nyu eng |
| 020 |
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|a 0814414451 (electronic bk.)
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| 020 |
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|a 9780814414446
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| 020 |
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|a 9780814414453 (electronic bk.)
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| 090 |
0 |
0 |
|a HF5415.5
|b .T477 2009
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| 100 |
1 |
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|a Thomas, Ann ,
|d 1951- ,
|e author
|
| 245 |
1 |
0 |
|a 101 activities for delivering knock your socks off service [electronic resource]
|c Performance Research Associates ; Ann Thomas and Jill Applegate
|
| 246 |
3 |
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|a One hundred one activities for delivering knock your socks off service
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| 260 |
|
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|a New York :
|b American Management Association ,
|c c2009
|
| 300 |
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|a 1 online resource (xiv, 367 p.) :
|b ill
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| 500 |
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|a Description based on print version record
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
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0 |
|a Customer relations
|x Management
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| 650 |
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0 |
|a Customer services
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| 700 |
1 |
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|a Applegate, Jill ,
|e author
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| 710 |
2 |
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|a Performance Research Associates
|
| 856 |
4 |
0 |
|3 NetLibrary
|u http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=274204
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| 999 |
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|a 1000136640
|b Electronic Resource
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|