101 activities for delivering knock your socks off service [electronic resource]

Bibliographic Details
Main Authors: Thomas, Ann , 1951- (Author), Applegate, Jill (Author)
Corporate Author: Performance Research Associates
Format: Book
Language:English
Published: New York : American Management Association , c2009
Subjects:
Online Access:NetLibrary
Description
Item Description:Description based on print version record
Physical Description:1 online resource (xiv, 367 p.) : ill
Bibliography:Includes bibliographical references and index
ISBN:0814414451 (electronic bk.)
9780814414446
9780814414453 (electronic bk.)