101 activities for delivering knock your socks off service [electronic resource]
| Main Authors: | , |
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| Corporate Author: | |
| Format: | Book |
| Language: | English |
| Published: |
New York :
American Management Association ,
c2009
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| Subjects: | |
| Online Access: | NetLibrary |
| Item Description: | Description based on print version record |
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| Physical Description: | 1 online resource (xiv, 367 p.) : ill |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0814414451 (electronic bk.) 9780814414446 9780814414453 (electronic bk.) |