APA (7th ed.) Citation

Thomas, A., & Applegate, J. (2009). 101 activities for delivering knock your socks off service [electronic resource]. American Management Association.

Chicago Style (17th ed.) Citation

Thomas, Ann, and Jill Applegate. 101 Activities for Delivering Knock Your Socks off Service [electronic Resource]. New York: American Management Association, 2009.

MLA (9th ed.) Citation

Thomas, Ann, and Jill Applegate. 101 Activities for Delivering Knock Your Socks off Service [electronic Resource]. American Management Association, 2009.