Connor [ the ISO 9001: 2000 road movie leadership skills for customer satisfaction

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Connor [ the ISO 9001: 2000 road movie leadership skills for customer satisfaction

Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills.Th...

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Bibliographic Details
Main Authors:	Bertsos, Nick (Author), Davis, G. Scott (Author), Ferguson, Murray (Author), Smith, Jacqueline (Author)
Corporate Author:	Nicholas & Smith
Format:	Video
Language:	English
Published:	Sydney : Nicholas and Smith , 2003
Subjects:	Consumer satisfaction Customer relations Customer services > Standards > Australia

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