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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000059702 |
| 005 |
20160901093000.0 |
| 007 |
v |
| 008 |
081024s2003 at eng |
| 090 |
0 |
0 |
|a HD57.7
|b B47 2003
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| 100 |
1 |
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|a Bertsos, Nick ,
|e author
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| 245 |
1 |
0 |
|a Connor [
|h videorecording] :
|b the ISO 9001: 2000 road movie leadership skills for customer satisfaction
|c Written by Nick Bertsos & Jacqueline Smith
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| 260 |
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|a Sydney :
|b Nicholas and Smith ,
|c 2003
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| 300 |
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|a 1 videodisc (29 min.) :
|b sd., col. ;
|c 4 3/4 in.
|e 1 CD-ROM (4 3/4 in.)
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| 500 |
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|a "Supported by Standards Australia"
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| 500 |
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|a Accompanying computer disk contains a Facilitator's guide and Slide presentation
|
| 508 |
|
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|a Written by Nick Bertsos & Jacqueline Smith ; directed and edited by Murray Ferguson ; produced by Nicholas and Smith
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| 511 |
1 |
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|a Galvin Scott Davis (Connor), Emily Howe (Julie)
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| 520 |
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|a Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills.That is, until he takes a little road trip
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| 538 |
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|a System requirements: DVD player
|
| 546 |
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|a English
|
| 650 |
|
0 |
|a Consumer satisfaction
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| 650 |
|
0 |
|a Customer relations
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| 650 |
|
0 |
|a Customer services
|x Standards
|z Australia
|
| 700 |
1 |
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|a Davis, G. Scott ,
|e author
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| 700 |
1 |
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|a Ferguson, Murray ,
|e author
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| 700 |
1 |
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|a Smith, Jacqueline ,
|e author
|
| 710 |
2 |
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|a Nicholas & Smith
|
| 856 |
4 |
1 |
|3 http://www.nicholasandsmith.com
|
| 999 |
|
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|a 1000120800
|b CD-ROM
|c Close Access
|e Gong Badak Campus
|
| 999 |
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|a 1000120801
|b Digital Video Disc
|c Close Access
|e Gong Badak Campus
|