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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000059702 |
| 007 |
v |
| 008 |
081024s2003 at eng |
| 090 |
0 |
0 |
|a HD57.7
|b B47 2003
|
| 100 |
1 |
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|a Bertsos, Nick
|e author
|
| 245 |
1 |
0 |
|a Connor
|h videorecording
|b the ISO 9001: 2000 road movie leadership skills for customer satisfaction
|c Written by Nick Bertsos & Jacqueline Smith
|
| 260 |
|
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|a Sydney
|b Nicholas and Smith
|c 2003
|
| 300 |
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|a 1 videodisc (29 min.)
|b sd., col.
|c 4 3/4 in.
|e 1 CD-ROM (4 3/4 in.)
|
| 511 |
1 |
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|a Galvin Scott Davis (Connor), Emily Howe (Julie)
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| 538 |
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|a System requirements: DVD player
|
| 546 |
|
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|a English
|
| 650 |
|
0 |
|a Consumer satisfaction
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Customer services
|x Standards
|z Australia
|
| 700 |
1 |
|
|a Davis, G. Scott
|e author
|
| 700 |
1 |
|
|a Ferguson, Murray
|e author
|
| 700 |
1 |
|
|a Smith, Jacqueline
|e author
|
| 710 |
2 |
|
|a Nicholas & Smith
|
| 856 |
4 |
1 |
|3 http://www.nicholasandsmith.com
|
| 999 |
|
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|a 1000120800
|b CD-ROM
|c Close Access
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000120801
|b Digital Video Disc
|c Close Access
|e Gong Badak Campus
|