Connor [ the ISO 9001: 2000 road movie leadership skills for customer satisfaction
Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills.Th...
| Main Authors: | , , , |
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| Corporate Author: | |
| Format: | Video |
| Language: | English |
| Published: |
Sydney :
Nicholas and Smith ,
2003
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| Subjects: |
| Summary: | Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills.That is, until he takes a little road trip |
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| Item Description: | "Supported by Standards Australia" Accompanying computer disk contains a Facilitator's guide and Slide presentation |
| Physical Description: | 1 videodisc (29 min.) : sd., col. ; 4 3/4 in. 1 CD-ROM (4 3/4 in.) |
| Format: | System requirements: DVD player |
| Production Credits: | Written by Nick Bertsos & Jacqueline Smith ; directed and edited by Murray Ferguson ; produced by Nicholas and Smith |