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00000cam a2200000 7i4500 |
| 001 |
0000053055 |
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20170313093000.0 |
| 008 |
081115s2007 enk eng |
| 020 |
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|a 0470028629 (pbk. : alk. paper)
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| 020 |
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|a 9780470028629 (pbk. : alk. paper)
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| 090 |
0 |
0 |
|a HD9980.5
|b .G776 2007
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| 100 |
1 |
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|a Gronroos, Christian ,
|d 1947- ,
|e author
|
| 245 |
1 |
0 |
|a Service management and marketing :
|b customer management in service competition
|c Christian Gronroos
|
| 250 |
|
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|a 3rd ed
|
| 260 |
|
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|a Chichester, West Sussex, England ;
|a Hoboken, NJ :
|b J. Wiley & Sons ,
|c c2007
|
| 300 |
|
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|a x, 483 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
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|a Includes bibliographical references and index
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| 650 |
|
0 |
|a Customer services
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| 650 |
|
0 |
|a Service industries
|x Marketing
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| 856 |
4 |
1 |
|3 Table of contents only
|u http://www.loc.gov/catdir/toc/ecip071/2006030743.html
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| 999 |
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|a 1000112703
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|