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0000053055 |
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081115s2007 enk eng |
| 020 |
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|a 0470028629 (pbk. : alk. paper)
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| 020 |
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|a 9780470028629 (pbk. : alk. paper)
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| 090 |
0 |
0 |
|a HD9980.5
|b .G776 2007
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| 100 |
1 |
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|a Gronroos, Christian
|d 1947-
|e author
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| 245 |
1 |
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|a Service management and marketing
|b customer management in service competition
|c Christian Gronroos
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| 250 |
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|a 3rd ed
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| 260 |
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|a Chichester, West Sussex, England ;
|a Hoboken, NJ
|b J. Wiley & Sons
|c c2007
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| 300 |
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|a x, 483 p.
|b ill.
|c 24 cm
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| 650 |
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0 |
|a Customer services
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| 650 |
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0 |
|a Service industries
|x Marketing
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| 856 |
4 |
1 |
|3 Table of contents only
|u http://www.loc.gov/catdir/toc/ecip071/2006030743.html
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| 999 |
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|a 1000112703
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|