A complaint is a gift : using customer feedback as a strategic tool

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A complaint is a gift : using customer feedback as a strategic tool

Bibliographic Details
Main Authors:	Barlow, Janelle , 1943- (Author), Moller, Claus , 1942- (Author)
Format:	Book
Published:	San Francisco : Berrett-Koehler Publishers , c1996
Subjects:	Consumer complaints Customer services

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