A complaint is a gift : using customer feedback as a strategic tool

Bibliographic Details
Main Author: Barlow, Janelle, 1943-
Other Authors: Moller, Claus( 1942-)
Published: San Francisco : Berrett-Koehler Publishers, c1996.
Subjects:

Badak General Collection

Holdings details from Badak General Collection
Call Number: HF5415 5 B367 1996
Accession Item Category Format Status Notes
1000084844 OPEN SHELF (30 DAYS) Book Available