A complaint is a gift : using customer feedback as a strategic tool

Bibliographic Details
Main Authors: Barlow, Janelle , 1943- (Author), Moller, Claus , 1942- (Author)
Format: Book
Published: San Francisco : Berrett-Koehler Publishers , c1996
Subjects:

Badak General Collection

Holdings details from Badak General Collection
Call Number: HF5415 5 B367 1996
Accession Item Category Format Status Notes
1000084844 OPEN SHELF (30 DAYS) Book Available