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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000038715 |
| 005 |
20190213.0 |
| 020 |
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|a 1881052818
|
| 090 |
0 |
0 |
|a HF5415.5
|b B367 1996
|
| 100 |
0 |
|
|a Barlow, Janelle ,
|d 1943- ,
|e author
|
| 245 |
1 |
2 |
|a A complaint is a gift :
|b using customer feedback as a strategic tool
|c Janelle Barlow and Claus Moller
|
| 260 |
2 |
|
|a San Francisco :
|b Berrett-Koehler Publishers ,
|c c1996
|
| 300 |
|
|
|a x, 222 p. ;
|c 23 cm.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 650 |
|
0 |
|a Consumer complaints
|
| 650 |
|
0 |
|a Customer services
|
| 700 |
1 |
|
|a Moller, Claus ,
|d 1942- ,
|e author
|
| 999 |
|
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|a 1000084844
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|