A complaint is a gift : using customer feedback as a strategic tool
| Main Authors: | , |
|---|---|
| Format: | Book |
| Published: |
San Francisco :
Berrett-Koehler Publishers ,
c1996
|
| Subjects: |
| Physical Description: | x, 222 p. ; 23 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 1881052818 |