APA (7th ed.) Citation

Barlow, J. ., & Moller, C.. (1996). A complaint is a gift: Using customer feedback as a strategic tool. Berrett-Koehler Publishers.

Chicago Style (17th ed.) Citation

Barlow, Janelle , and Claus Moller. A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool. San Francisco: Berrett-Koehler Publishers, 1996.

MLA (9th ed.) Citation

Barlow, Janelle , and Claus Moller. A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool. Berrett-Koehler Publishers, 1996.