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00000cam a2200000 7i4500 |
| 001 |
0000038148 |
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20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 0915910438
|
| 090 |
0 |
0 |
|a HF5415.335
|b .A57 1997
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| 100 |
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|a Anton, Jon ,
|e author
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| 245 |
0 |
0 |
|a Listening to the voice of the customer :
|b 16 steps to a successful customer satisfaction measurement program
|c written by Jon Anton
|f assisted by Debra Perkins
|
| 260 |
2 |
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|a New York, N.Y. :
|b The Customer Service Group ,
|c c1997
|
| 300 |
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|a xi, 152 p. ; ;
|c 28 cm.
|
| 504 |
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|a Includes bibliographical references (p. 145-148) and index
|
| 650 |
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0 |
|a Consumer satisfaction
|x Evaluation
|
| 650 |
|
0 |
|a Customer relations
|
| 999 |
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|a 1000083966
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|