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|a 0915910438
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| 090 |
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|a HF5415.335
|b .A57 1997
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| 100 |
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|a Anton, Jon
|e author
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| 245 |
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|a Listening to the voice of the customer
|b 16 steps to a successful customer satisfaction measurement program
|c written by Jon Anton
|f assisted by Debra Perkins
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| 260 |
2 |
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|a New York, N.Y.
|b The Customer Service Group
|c c1997
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| 300 |
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|a xi, 152 p. ;
|c 28 cm.
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| 650 |
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|a Consumer satisfaction
|x Evaluation
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| 650 |
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|a Customer relations
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| 999 |
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|a 1000083966
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|