Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
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| Format: | Book |
| Published: |
New York, N.Y. :
The Customer Service Group ,
c1997
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| Subjects: |
| Physical Description: | xi, 152 p. ; ; 28 cm. |
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| Bibliography: | Includes bibliographical references (p. 145-148) and index |
| ISBN: | 0915910438 |