Service management : operations, strategy and information technology

QR Code

Service management : operations, strategy and information technology

Show other versions (2)

Bibliographic Details
Main Authors:	Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author)
Format:	Book
Published:	Boston, MA : McGraw-Hill , c2001
Edition:	3rd ed
Subjects:	Service industries > Management

Similar Items

Service management : operations, strategy and information technology
by: Fitzsimmons, James A., et al.
Published: (2006)

Service management : operations, strategy, and information technology
by: Fitzsimmons, James A., et al.
Published: (2006)

Service management : operations, strategy, information technology
by: Fitzsimmons, James A., et al.
Published: (2011)

Service management for competitive advantage
by: Fitzsimmons, James A., et al.
Published: (1994)

The management of service operations
by: Wright, J. Nevan, et al.
Published: (2004)

Service operations management : strategy, design and delivery
by: Hope, Christine, et al.
Published: (1997)

Service operations management
by: Schmenner, Roger W. , 1947-
Published: (1995)

Service management and operations
by: Haksever, Cengiz
Published: (2000)

Understanding services management : integrating marketing, organisational behaviour, operations and human resource management
by: Barnes, James G. , 1940-, et al.
Published: (1995)

Service operations management : improving service delivery
by: Johnston, Robert , 1953-, et al.
Published: (2012)

Managing services : marketing, operations, and human resources
by: Lovelock, Christopher H.
Published: (1988)

Service management : the automation of services
by: Collier, David A.
Published: (1985)

Operations management for service industries : competing in the service era
Published: (1992)

Service management
Published: (1979)

Services, marketing and management
by: Gilmore, Audrey
Published: (2003)

Services management : an integrated approach
by: Dierdonck, R. van [ (Roland)], et al.
Published: (1998)

Services management : an integrated approach
by: Dierdonck, R. van [ (Roland)], et al.
Published: (2003)

Services management and marketing : studies in Malaysia
by: Aliah Hanim Mohd. Salleh
Published: (2009)

Interactive services marketing
by: Fisk, Raymond P., et al.
Published: (2008)

The service trainer handbook managing service businesses in the 1990's
by: Denton, D. Keith
Published: (1992)

Services marketing : concepts, strategies & cases
by: Hoffman, K. Douglas, et al.
Published: (2017)

The marketing of services
by: Cowell, Donald W.
Published: (1984)

Service management and marketing : customer management in service competition
by: Gronroos, Christian , 1947-
Published: (2007)

Service management and marketing : managing the moments of truth in service competition
by: Gronroos, Christian , 1947-

Services marketing management : an international perspective
by: Kasper, Hans , 1916-, et al.
Published: (1999)

How to sell a service : guidelines for effective selling in a service business
by: McDonald, Malcolm, et al.
Published: (1986)

Services marketing : concepts, strategies & cases
by: Hoffman, K. Douglas, et al.
Published: (2006)

Services marketing : concepts, strategies and cases
by: Hoffman, K. Douglas
Published: (2009)

Measuring and improving productivity in services : issues, strategies and challenges
by: Djellal, Faridah, et al.
Published: (2008)

Services marketing
by: Zeithaml, Valarie A., et al.
Published: (1996)

The emerging service economy
by: Giarini, Orio
Published: (1987)

Services marketing
by: Woodruffe, Helen
Published: (1995)

Services marketing : text & cases
by: Nargundkar, Rajendra
Published: (2004)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A., et al.
Published: (2006)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A., et al.
Published: (2006)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A., et al.
Published: (2013)

Essentials of services marketing
by: Hoffman, K. Douglas, et al.
Published: (1997)

The essence of services marketing
by: Payne, Adrian
Published: (1993)

Essentials of services marketing
by: Wirtz, Jochen, et al.
Published: (2018)

Essentials of services marketing
by: Lovelock, Christopher H., et al.
Published: (2009)