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00000cam a2200000 7i4500 |
| 001 |
0000038022 |
| 005 |
20140331093000.0 |
| 020 |
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|a 007231267X
|
| 090 |
0 |
0 |
|a HD9980.5
|b .F549 2001 kit
|
| 100 |
0 |
|
|a Fitzsimmons, James A. ,
|e author
|
| 245 |
1 |
0 |
|a Service management :
|b operations, strategy and information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons
|
| 250 |
|
|
|a 3rd ed
|
| 260 |
2 |
|
|a Boston, MA :
|b McGraw-Hill ,
|c c2001
|
| 300 |
|
|
|a xxvi, 646 p. ;
|c 26 cm.
|e 1 CD-ROM (4 3/4 in.)
|
| 500 |
|
|
|a Includes index
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
1 |
|
|a Fitzsimmons, Mona J. ,
|e author
|
| 999 |
|
|
|a 1000083549
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000083550
|b CD-ROM
|c Close Access
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000083606
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000083607
|b CD-ROM
|c Close Access
|e Gong Badak Campus
|