Service management operations, strategy and information technology
| Main Authors: | , |
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| Format: | Book |
| Published: |
Boston, MA
McGraw-Hill
c2001
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| Edition: | 3rd ed |
| Subjects: |
| Physical Description: | xxvi, 646 p. 26 cm. 1 CD-ROM (4 3/4 in.) |
|---|---|
| ISBN: | 007231267X |