Service management : operations, strategy and information technology
| Main Authors: | , |
|---|---|
| Format: | Book |
| Published: |
Boston, MA :
McGraw-Hill ,
c2001
|
| Edition: | 3rd ed |
| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | xxvi, 646 p. ; 26 cm. 1 CD-ROM (4 3/4 in.) |
| ISBN: | 007231267X |