APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2001). Service management: Operations, strategy and information technology (3rd ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy and Information Technology. 3rd ed. Boston, MA: McGraw-Hill, 2001.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy and Information Technology. 3rd ed. McGraw-Hill, 2001.