Total quality service : how organizations use it to create a competitive advantage

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Total quality service : how organizations use it to create a competitive advantage

Bibliographic Details
Main Author:	Brown, Stanley A. , 1946- (Author)
Format:	Book
Published:	Scarborough, Ont. : Prentice Hall Canada , 1992
Subjects:	Competition > Case studies Customer services > Case studies Service industries > Quality control Total quality management > Case studies

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