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| 001 |
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| 020 |
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|a 013923392X
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| 090 |
0 |
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|a HF5415.5
|b . B774 1992
|
| 100 |
0 |
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|a Brown, Stanley A.
|d 1946-
|e author
|
| 245 |
0 |
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|a Total quality service
|b how organizations use it to create a competitive advantage
|c Stanley A. Brown
|
| 260 |
2 |
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|a Scarborough, Ont.
|b Prentice Hall Canada
|c 1992
|
| 300 |
|
|
|a xii, 258 p. ;
|c 24 cm.
|
| 650 |
|
0 |
|a Competition
|x Case studies
|
| 650 |
|
0 |
|a Customer services
|x Case studies
|
| 650 |
|
0 |
|a Service industries
|x Quality control
|
| 650 |
|
0 |
|a Total quality management
|x Case studies
|
| 999 |
|
|
|a 1000015436
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|