Total quality service : how organizations use it to create a competitive advantage

Total quality service : how organizations use it to create a competitive advantage

Bibliographic Details
Main Author: Brown, Stanley A. , 1946- (Author)
Format: Book
Published: Scarborough, Ont. : Prentice Hall Canada , 1992
Subjects:
Competition > Case studies
Customer services > Case studies
Service industries > Quality control
Total quality management > Case studies
Description
Physical Description:xii, 258 p. ; ; 24 cm.
ISBN:013923392X

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