How to turn customer service into customer sales
Main Author: | Katz, Bernard (Author) |
---|---|
Format: | Book |
Published: |
Lincolnwood, Ill. :
NTC Business Books ,
1988, c1987.
|
Subjects: |
Similar Items
How to manage customer service
by: Katz, Bernard
Published: (1987)
by: Katz, Bernard
Published: (1987)
Successful customer service
by: Rowson, Pauline
Published: (2010)
by: Rowson, Pauline
Published: (2010)
How to win and keep customers
by: LeBoeuf, Michael
Published: (1987)
by: LeBoeuf, Michael
Published: (1987)
Customer service reinvented : language of the soul
by: Siti Hawa Mohd. Datin Hjh
Published: (2020)
by: Siti Hawa Mohd. Datin Hjh
Published: (2020)
Customer service : skills for success
by: Lucas, Robert W.
Published: (2009)
by: Lucas, Robert W.
Published: (2009)
Customers as partners : building relationships that last
by: Bell, Chip R.
Published: (1996)
by: Bell, Chip R.
Published: (1996)
How to win customers and keep them for life
by: LeBoeuf, Michael
Published: (1987)
by: LeBoeuf, Michael
Published: (1987)
Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work
by: Wellington, Patricia
Published: (1995)
by: Wellington, Patricia
Published: (1995)
Effective customer care
by: Wellington, Patricia
Published: (2010)
by: Wellington, Patricia
Published: (2010)
Measuring customer service effectiveness
by: Cook, Sarah , 1955-
Published: (2004)
by: Cook, Sarah , 1955-
Published: (2004)
Customer service renaissance : lessons from the banking wars
by: Grubbs, M. Ray, et al.
Published: (1991)
by: Grubbs, M. Ray, et al.
Published: (1991)
Incredible customer
by: Freemantle, David
Published: (1993)
by: Freemantle, David
Published: (1993)
Calming upset customers
by: Morgan, Rebecca L.
Published: (1989)
by: Morgan, Rebecca L.
Published: (1989)
Customer relations & rapport
by: Forde, John E.
Published: (2002)
by: Forde, John E.
Published: (2002)
Monitoring, measuring, and managing customer service
by: Goodman, Gary S.
Published: (2000)
by: Goodman, Gary S.
Published: (2000)
Customer experience : future trends and insights
by: Shaw, Colin , 1958-, et al.
Published: (2010)
by: Shaw, Colin , 1958-, et al.
Published: (2010)
Customer relationship management
by: Makkar, Urvashi, et al.
Published: (2012)
by: Makkar, Urvashi, et al.
Published: (2012)
Customer relationship management : concepts and tools
by: Buttle, Francis
Published: (2004)
by: Buttle, Francis
Published: (2004)
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
by: Carlaw, Peggy, et al.
Published: (1999)
by: Carlaw, Peggy, et al.
Published: (1999)
Customer first : a strategy for quality service
by: Walker, Denis
Published: (1990)
by: Walker, Denis
Published: (1990)
Harvard business review on increasing customer loyalty
Published: (2011)
Published: (2011)
Strategic customer care : an evolutionary approach to increasing customer value and profitability
by: Brown, Stanley A. , 1946-
Published: (1999)
by: Brown, Stanley A. , 1946-
Published: (1999)
Customer relationship management : a strategic imperative in the world of business
by: Brown, Stanley A. , 1946-
Published: (2000)
by: Brown, Stanley A. , 1946-
Published: (2000)
The customer service traning tool kit : 60 activities for delivering super service to customers
by: Gee, Val, et al.
Published: (2000)
by: Gee, Val, et al.
Published: (2000)
Keeping customers
by: Shapiro, Benson P., et al.
Published: (1993)
by: Shapiro, Benson P., et al.
Published: (1993)
Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
by: Anton, Jon
Published: (1997)
by: Anton, Jon
Published: (1997)
Unlocking the customer value chain : how decoupling drives consumer disruption
by: Teixeira, Thales S., et al.
Published: (2019)
by: Teixeira, Thales S., et al.
Published: (2019)
Reorganize for resilience : putting customers at the center of your business
by: Gulati, Ranjay
Published: (2009)
by: Gulati, Ranjay
Published: (2009)
How to design and deliver quality service training
by: Newby, Tony
Published: (1992)
by: Newby, Tony
Published: (1992)
101 activities for delivering knock your socks off service [electronic resource]
by: Thomas, Ann , 1951-, et al.
Published: (2009)
by: Thomas, Ann , 1951-, et al.
Published: (2009)
Service supply chain systems : a systems engineering approach
by: Choi, Tsan-Ming
Published: (2016)
by: Choi, Tsan-Ming
Published: (2016)
Up your service : strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)
by: Kaufman, Ron
Published: (2000)
Principles of customer relationship management
by: Baran, Roger Joseph , 1945-, et al.
Published: (2008)
by: Baran, Roger Joseph , 1945-, et al.
Published: (2008)
5 star service : how to deliver exceptional customer service
by: Heppell, M.
Published: (2010)
by: Heppell, M.
Published: (2010)
Good service is good business : 7 simple strategies for success
by: DeVrye, Catherine
Published: (1994)
by: DeVrye, Catherine
Published: (1994)
A study on customers' satisfaction : The case of Mcdonald's
by: Hazri Izwan Hashim
Published: (2004)
by: Hazri Izwan Hashim
Published: (2004)
A study of customer perception on service quality provided at Sutra Beach Resort
by: Yusaini Amir Mohamad Nor
by: Yusaini Amir Mohamad Nor
Engage your clients
by: Howatt, William A.
Published: (2013)
by: Howatt, William A.
Published: (2013)
Marketing services : competing through quality
by: Berry, Leonard L. , 1942-, et al.
Published: (1991)
by: Berry, Leonard L. , 1942-, et al.
Published: (1991)
Managing customer relationships : a strategic framework
by: Peppers, Don, et al.
Published: (2004)
by: Peppers, Don, et al.
Published: (2004)
Similar Items
-
How to manage customer service
by: Katz, Bernard
Published: (1987) -
Successful customer service
by: Rowson, Pauline
Published: (2010) -
How to win and keep customers
by: LeBoeuf, Michael
Published: (1987) -
Customer service reinvented : language of the soul
by: Siti Hawa Mohd. Datin Hjh
Published: (2020) -
Customer service : skills for success
by: Lucas, Robert W.
Published: (2009)