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00000cam a2200000 7i4500 |
| 001 |
0000009091 |
| 008 |
070225 nyu eng |
| 020 |
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|a 0072961945
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| 090 |
0 |
0 |
|a HD9980.5
|b .Z45 2006
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| 100 |
1 |
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|a Zeithaml, Valarie A.
|e author
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| 245 |
1 |
0 |
|a Services marketing
|b integrating customer focus across the firm
|c Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
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| 250 |
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|a 4th ed
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| 260 |
2 |
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|a New York
|b McGraw Hill/Irwin
|c c2006
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| 300 |
|
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|a xxvii, 708 p.
|b ill.
|c 27 cm
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| 650 |
|
0 |
|a Customer services
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| 650 |
|
0 |
|a Marketing
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| 650 |
|
0 |
|a Service industries
|x Marketing
|
| 700 |
1 |
|
|a Bitner, Mary Jo
|e author
|
| 700 |
1 |
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|a Gremler, Dwayne D.
|e author
|
| 999 |
|
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|a 1000105872
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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| 999 |
|
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|a 1000106144
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000111520
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|