Search Results - Michelli, Joseph A. 1960-

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  1. 1
    Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System

    Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System by Michelli, Joseph A. 1960-

    Published 2011
    McGraw Hill
  2. 2
    The Starbucks experience 5 principles for turning ordinary into extraordinary

    The Starbucks experience 5 principles for turning ordinary into extraordinary by Michelli, Joseph A. 1960-

    Published 2007
    McGraw Hill
  3. 3
    The New Gold Standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

    The New Gold Standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company by Michelli, Joseph A. 1960-, Voerman, Ed

    Published 2008
    McGraw Hill

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