Design of electronic method for assessment of is services quality

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Design of electronic method for assessment of is services quality

This paper is divided into three major parts. The first part begins by introducing traditional and current methods of survey and assessment. Traditional methods of assessment include phone survey, mail survey, and face-to-face survey. Survey research accounted for 36.3% of research publications by l...

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Bibliographic Details
Main Authors:	Alias, Rose Alinda, Abdul Rahman, Azizah, M. Poobalan, M. Masilamani
Format:	Conference or Workshop Item
Language:	English
Published:	2001
Subjects:	H Social Sciences (General) QA75 Electronic computers. Computer science
Online Access:	http://eprints.utm.my/3257/ http://eprints.utm.my/3257/1/DESIGN_OF_ELECTRONIC_METHOD_FOR_ASSESSMENT_OF_IS_SERVICES_QUALITY.pdf

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