Design of electronic method for assessment of is services quality
This paper is divided into three major parts. The first part begins by introducing traditional and current methods of survey and assessment. Traditional methods of assessment include phone survey, mail survey, and face-to-face survey. Survey research accounted for 36.3% of research publications by l...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2001
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| Subjects: | |
| Online Access: | http://eprints.utm.my/3257/ http://eprints.utm.my/3257/1/DESIGN_OF_ELECTRONIC_METHOD_FOR_ASSESSMENT_OF_IS_SERVICES_QUALITY.pdf |